Customer Service

Shipping & Delivery
Austin Sewing Machines provides affordable sewing machine, sewing machine accessories and sewing machine parts, we are one of the market leading manufacturers and distributors of sewing machine and sewing machine accessories. All our UK Mainland deliveries are FREE but if you are outside the UK Mainland and lloking to buy Sewing machines and accessories then please contact us for a quotation. All of our sewing machine and accessories are sent with our dedicated courier companies and delivery is next week day or two days and this depends if you are outside the UK Mainland, our delivery service is Signed and Tracked and who will delivery on a day which suits you, text you to give you the exact one hour window which your sewing machine or accessories will be delivered. Please contact us for details on shipping and delivery.
Privacy & Security
Austin Sewing Machines strongly believes in client satisfaction and with this comes privacy and security. We have gone to great depths to ensure that your personal details are safe and secure, both on and offline. We have an offline database in our offices which stores most of our clients details but for those financial details which are stored online on our website, we have security systems in place, which includes encryption and secure socket layers (SSL), so you can rest assure your details are safe. We also use Paypal and Amazon payment systems for cusotmer satisfaction.
Returns & Replacements
All of our sewing machines are tested before they are shipped and delivered to you, we have a 30 day money back guarantee on our Sewing Machines and accessories, if for any reason you are not happy with your purchade all you have to do is contact us an return the item to us in the original packaging and in the condition you received it and we will refund you. If for some reason your sewing machine or sewing machine accessories is faulty or not working, we welcome you to contact us asap. All of our sewing machines come with a FREE two year warranty. Please make sure you activate your warranty from our website, by clicking 'Warranty' and entering your details. Please note that the shipping will be for your Expense.
Ordering
When ordering from Austin Sewing Machines, you will receive an email confirmation, from here you will be able to see, the item(s) you have ordered and the delivery date, if any issues arise we may contact you prior to shipping and delivery.
Payment, Pricing & Promotions
We can take card, paypal and Amazon payments through our website, if you are local to Austin Sewing Machines we can take cash on collection, we will take cheques, although the sewing machine or sewing machine accessories will only be shipped and delivered once the cheque(s) have been cleared. Sometimes we may have deals and promotions on our website, these are subject to availability and may be edited/removed at any given time. All prices on our website are stated clearly, there may be special deals which we can give you for bulk purchases. Please contact us for bulk purchases.
Viewing Orders
Once you are logged in at Austin Sewing Machines, you will be able to view outstanding orders and previews orders between you and Austin Sewing Machines. This will be helpful to you as you will be able to see what item(s) you have ordered in the past and help you with your stock audits if required.
Updating Account Information
Once you are logged in at Austin Sewing Machines, you will be able to update your account information, alternatively, you can contact us to do this for you.

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If you have a question, which isn't listed above or require more help, please read our frequently asked questions or contact us.

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